3-Year Warranty

This warranty applies to orders placed before October 10, 2026. For newer orders, see Repair & Care.

Every Naomi Seoul piece comes with a 3-year warranty against manufacturing defects, starting from the day your order is delivered.

• Repairs for manufacturing defects are free.
• You cover the shipping costs for inspection or repair.
• Everyday wear, accidental damage and resizing aren’t covered, but we’re happy to help. These carry a service fee plus round-trip shipping, and we’ll email you a quote before we begin.

The warranty is void if anyone other than Naomi Seoul works on the piece. After 3 years, we still repair pieces for a fee, plus taxes and shipping.

How to make a claim

1. Email contact@naomiseoul.com with your order number and a few clear photos of the issue.
2. We’ll reply with what we see and how to send the piece to us.

If a piece arrives with a defect, write to us right away and we’ll make it right.