How can we help?

Yes, we do ship internationally. We offer free shipping on all orders.

We ship to the following countries:

Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Iceland, Japan, Kuwait, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Philippines, Sweden, Singapore, United States, United Arab Emirates, Indonesia, Thailand, Vietnam, Qatar, Saudi Arabia, Taiwan.

We don't ship to other countries at the moment, but we're working to expand our shipping network so we can deliver our products to more countries and customers in the future. We're committed to providing a smooth and satisfying delivery experience, so we appreciate your patience and understanding.

All Naomi Seoul orders are shipped on a DDP (Delivered Duty Paid) basis. This means that all duties and taxes are already included in the product price, so the amount shown is the final price you pay. There will be no additional charges at checkout or upon delivery, ensuring a smooth experience from purchase to arrival.

Your shipping confirmation email includes a DHL Express tracking link. You can also see the status of every order by signing in to your account.

If you cannot find the email, write to contact@naomiseoul.com or message us in the chat with your order number and we will send the tracking details.

Every piece is made to order, so once production begins, changes or cancellations may not be possible. Write to us or message us in the chat as soon as possible.

Engraved and custom pieces, and rings made to the size you confirmed with our free ring sizer, can't be cancelled or refunded once production begins. Full details are in our return policy.

We offer 14-day returns, starting from the day the shipment is delivered. You must send your return within 14 days of the delivery date.

Return Requirements

• Items must be in their original condition without signs of wear or damage.
• Items returned by mail must be in all original packaging (tags, box, and Certificate of Authenticity included).
• Orders must be returned from the same country which they were originally purchased in.
• Refunds will be issued to the original method of payment only.
• Rings made to the size you confirmed with our free ring sizer are final sale.

To request a return, please log in to your account and go to the “Order returns” section at the bottom of the order details page. We’ll email you a prepaid DHL return label. Packing and drop-off steps are under Return Process & Refunds.

Return shipping fee: $80 USD
This amount will be deducted from your refund once the return is approved.

We don't offer direct exchanges. For a different size, metal or piece, return the original within 14 days of delivery, unworn and in its original packaging, and place a new order.

Our usual return terms and return shipping fee apply. In the EU or EEA, the EU and EEA section of our refund policy applies instead.

Return policy

Our full ring size chart now lives on its own page, with the free ring sizer guide and exact millimetre conversions for KOR, US and AUS sizes.

View the Ring Size Guide

We don't have a physical store in Seoul yet, and we hope to welcome you in person one day. Until then, we're happy to help you choose a piece or find your size online. Write to us at contact@naomiseoul.com or message us in the chat. You can also choose the free ring sizer when you order a ring.