How Can We Help You?

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Frequently Asked

Answers to Most Common Questions

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Order & Shipping

Everything You Need to Know About Order & Shipping

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Returns & Exchanges

14-Day Returns and Exchange Policy

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3-Year Warranty

Our 3-Year Warranty for All Purchases

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Our Packaging

Discover Our Signature Packaging

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Jewelry Care

Keep Your Jewelry Looking Beautiful

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Order & Shipping

Do You Ship Internationally?

Yes, we do ship internationally. We offer free shipping on all orders!

We ship to the following countries:

Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Japan, Kuwait, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Philippines, Sweden, Singapore, United States, United Arab Emirates, Indonesia, Thailand, Vietnam, Qatar, Saudi Arabia, Taiwan.

We don't ship to other countries at the moment, but we're working to expand our shipping network so we can deliver our products to more countries and customers in the future. We're committed to providing a smooth and satisfying delivery experience, so we appreciate your patience and understanding.

 

Customs and Import Taxes

All Naomi Seoul orders are shipped on a DDP (Delivered Duty Paid) basis. This means that all duties and taxes are already included in the product price, so the amount shown is the final price you pay. There will be no additional charges at checkout or upon delivery, ensuring a smooth experience from purchase to arrival.

What are the Shipping Fees and Delivery Timeline?

Complimentary worldwide shipping

All items are made to order, with complimentary worldwide shipping included. Crafting typically takes 5 to 15 business days, after which your piece is shipped via DHL Express and arrives in 1 to 5 business days. In total, please allow approximately 2 to 4 weeks from order to your door. From our Seoul atelier to you, here's how your piece finds its way:

Crafted
5–15 business days
Shipped via DHL Express
1–5 business days
Delivered
At your door insured & signed for
 International orders include full insurance coverage and require a signature upon delivery.
 Delivery times refer to transit only and exclude the production period, weekends, holidays, and delays caused by the courier (weather, traffic, or other local issues).
 If there are any unexpected delays, we'll always notify you by email.

How Can I Track My Order?

To check the status of the order, click the link below and enter your information:

Track Order

Can I Cancel or Update My Order?

  • We’re committed to getting your order shipped out as quickly as possible, so we may not be able to guarantee any changes or cancellations once your order is placed. If you need help, please reach out to our Customer Experience Team — we’ll do our best to assist you.

    Chat with Customer Experience Team or Email Us

  • For monogrammed or engraved items, once the order has been submitted, we’re unable to cancel or make any changes to it.

Still Need Help?

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    Sat - Sun: 9am - 3pm KST

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    contact@naomijwly.com

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