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Order & Shipping

Do You Ship Internationally?

Yes, we do ship internationally. We offer free shipping on all orders!

We ship to the following countries:

Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Japan, Kuwait, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Philippines, Sweden, Singapore, United States, United Arab Emirates, Indonesia, Thailand, Vietnam, Qatar, Saudi Arabia, Taiwan.

We don't ship to other countries at the moment, but we're working to expand our shipping network so we can deliver our products to more countries and customers in the future. We're committed to providing a smooth and satisfying delivery experience, so we appreciate your patience and understanding.

 

Customs and Import Taxes

All Naomi Seoul orders are shipped on a DDP (Delivered Duty Paid) basis. This means that all duties and taxes are already included in the product price, so the amount shown is the final price you pay. There will be no additional charges at checkout or upon delivery, ensuring a smooth experience from purchase to arrival.

What are the Shipping Fees and Delivery Timeline?

Every piece is made to order in Seoul and shipped worldwide by DHL Express at no charge. Most orders arrive within 2 to 4 weeks.

Making your piece5–15 business days
DHL Express delivery1–5 business days
At your doorabout 2–4 weeks
Every parcel is fully insured and needs a signature on delivery.
Delivery times count transit only. Weekends, holidays and courier delays are not included.
If anything runs late, we will email you.

How Can I Track My Order?

Your shipping confirmation email includes a DHL Express tracking link. You can also see the status of every order by signing in to your account.

If you cannot find the email, write to contact@naomiseoul.com with your order number and we will send the tracking details.

Can I Cancel or Update My Order?

  • We’re committed to getting your order shipped out as quickly as possible, so we may not be able to guarantee any changes or cancellations once your order is placed. If you need help, please reach out to our Customer Experience Team — we’ll do our best to assist you.

    Email Us

  • For monogrammed or engraved items, once the order has been submitted, we’re unable to cancel or make any changes to it.

Still Need Help?

  • EMAIL US

    We'll get back to you

    as soon as possible.

    contact@naomiseoul.com

    CONTACT US