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Repair & Care

We look after every piece we make, for as long as you wear it. Wherever you are, you can send it back to our workshop in Seoul for repair, cleaning or polishing. Shipping costs differ by country, so round-trip DHL Express shipping is included in the quote we send you.

RepairsQuoted in advance
Cleaning and stone checkComplimentary
PolishingQuoted in advance
ShippingRound trip, included in your quote

What we repair

Tightening prongs, checking stone settings, rejoining a broken chain, and straightening a clasp or post: the work that brings a piece back to how it first arrived. While a piece is with us, we clean it and check every stone at no charge.

We can also lengthen a chain, resize a ring, replace a lost stone or a missing earring back, or engrave a piece. Some designs can't be resized, such as pavé and eternity rings where stones run the full circle. Resizing limits are noted on each product page. After resizing or rejoining, the seam may look slightly different in texture.

Polishing

Polishing takes a very thin layer off the surface of the gold, so a piece loses a little gold each time. We always try cleaning first and suggest polishing only when cleaning isn't enough. We don't recommend it for textured surfaces such as milgrain or hammered finishes, as the pattern can soften.

How to send a piece

1. Email contact@naomiseoul.com with your order number or a photo of your certificate of authenticity, and a few clear photos of the piece.
2. Within 2 business days, we'll send a quote covering the repair and round-trip DHL Express shipping. Once it's paid through the secure link we send, we book the pickup and DHL emails you the label.
3. Place the piece in its original jewelry box or a small rigid box, then inside a shipping box, so it can't be crushed or bent. An envelope or plastic bag on its own isn't safe.
4. When it arrives, our workshop checks it against your photos and starts the repair. Repairs are finished within 5 to 15 business days and shipped back by DHL Express with tracking.

Fine scratches and changes in shine from everyday wear are handled with cleaning or polishing.

If a piece arrives with a defect

Write to us right away with your order number and a few photos, and we'll make it right.

Updated October 10, 2026. Orders placed before this date keep the 3-year warranty they were sold with.

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