What is the return policy?
We offer 14-day returns, starting from the day the shipment is delivered. You must send your return within 14 days of the delivery date.
Return Requirements
- Items must be in their original condition without signs of wear or damage.
- Items returned by mail must be in all original packaging (tags, box, and Certificate of Authenticity included).
- Orders must be returned from the same country which they were originally purchased in.
- Refunds will be issued to the original method of payment only.
- Rings made to the size you confirmed with our free ring sizer are final sale.
To request a return, please log in to your account and go to the “Order returns” section at the bottom of the order details page. We’ll email you a prepaid DHL return label. Packing and drop-off steps are under Return Process & Refunds.
Return shipping fee: $80 USD
This amount will be deducted from your refund once the return is approved.