How can we help?
Shipping, returns, warranty and care. If your question is not here, write to us.
Order & Shipping
Do You Ship Internationally?
Yes, we do ship internationally. We offer free shipping on all orders.
We ship to the following countries:
Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Japan, Kuwait, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Philippines, Sweden, Singapore, United States, United Arab Emirates, Indonesia, Thailand, Vietnam, Qatar, Saudi Arabia, Taiwan.
We don't ship to other countries at the moment, but we're working to expand our shipping network so we can deliver our products to more countries and customers in the future. We're committed to providing a smooth and satisfying delivery experience, so we appreciate your patience and understanding.
Customs and Import Taxes
All Naomi Seoul orders are shipped on a DDP (Delivered Duty Paid) basis. This means that all duties and taxes are already included in the product price, so the amount shown is the final price you pay. There will be no additional charges at checkout or upon delivery, ensuring a smooth experience from purchase to arrival.
What are the Shipping Fees and Delivery Timeline?
Every piece is made to order in Seoul and shipped worldwide by DHL Express at no charge. Most orders arrive within 2 to 4 weeks.
How Can I Track My Order?
Your shipping confirmation email includes a DHL Express tracking link. You can also see the status of every order by signing in to your account.
If you cannot find the email, write to contact@naomiseoul.com with your order number and we will send the tracking details.
Can I Cancel or Update My Order?
Write to us as soon as possible and we'll do our best to help. Every piece is made to order, so changes or cancellations can't be guaranteed once the order is placed.